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Customer retention and reviews

Winning a new customer costs many times more than keeping one. sendom's retention module keeps customers coming back: warm follow-ups after a visit, well-timed review requests that catch happy customers at the right moment, and win-back messages for customers who went quiet. All in your voice, on WhatsApp, with consent handled properly. This module is rolling out now: early businesses get it configured together with the founder.

What you get

Follow-ups that feel personal.

A thank-you after the visit, a rebooking nudge when the time is right for your kind of service. Written in your voice, sent from your number, never spammy.

Reviews caught at the happy moment.

The best time to ask for a Google review is right after a good visit, and that is exactly when the request goes out. More real reviews means more new customers finding you.

Win-backs for customers who went quiet.

Customers rarely leave loudly; they just stop coming. A warm, personal reason to return, sent at the right moment, brings a surprising share of them back.

Consent and privacy, native.

Opt-in and opt-out are handled properly, in line with Israeli privacy law and GDPR standards. Customers who say stop are stopped, immediately and permanently.

The questions people ask

Is this available now?

It is rolling out now. Early businesses get it configured together with the founder, tailored to their rhythm and customers. If you want to be among the first, say so in the chat and we will set it up together.

Am I allowed to message my customers like this?

Yes, with consent, and consent handling is built in: customers opt in, can opt out in one word, and the system respects it immediately. The messages are personal and useful, not broadcast spam, in line with Israeli privacy law and WhatsApp's rules.

Do Google reviews really bring customers?

For local service businesses, reviews are among the first things a new customer checks, and they feed how you show up in local search and maps. A steady stream of real reviews compounds: it is marketing that keeps working after the visit ends.

Will my customers feel chased?

The opposite is the goal: few messages, personal, at moments that make sense for your kind of business. You approve the tone and the cadence before anything runs.

How much does it cost?

Pricing is tailored, as a module or with the whole team. You get an exact quote in one short call.

Be first in line when it ships.

sendom runs on the official WhatsApp Business API. The agent answering that number is the same product we build for you.